Custom Dial Plan

 

The Custom Dial Plan feature allows you to setup an easy method of automatically inserting, removing or replacing dialing numbers so you will have fewer digits to dial, in most cases. With CDP, you can have the system automatically dial the country codes, area codes, city codes, etc, which will allow faster and easier dialing to most areas.

 

The Custom Dial Plan will allow our reseller to "normalize" the dialing to their locality.  By default, the customers of our resellers must dial 011+ when making calls outside of the US and Canada and 1+ when making calls to the US and Canada.  When users are making calls through their local phone company, they don't always dial this way. The purpose of this tool is to allow you to edit the dialing pattern to be consistent with the way your user dials through their local telephone company.

 

For Example

When dialing from Mexico City to Mexico City with the local phone company in Mexico, the user can simply dial the phone number (no international calling code, country code or city code).  In this case, using our Custom Dial Plan, you have the ability to set rules to remove the need for users to dial 011 and the country code 52 for Mexico.  Now, the user experience would match what they dial with the local phone company and our system will recognize it and connect the call correctly. It doesn't matter which device is being used as the rules are applied directly through our Control Panel and no need to make changes on the configuration of devices.