Customer Support
Welcome
Here at IWORLD-WIDE-WALKIE-TALKIE, providing excellent customer service and support to you is our #1 priority.
If for any reason there is a problem, we will work to resolve the issue as quickly and professionally as we can.
We make it easy for you to connect with someone if you have a question about your WORLD-WIDE-WALKIE-TALKIE service.
Just tell us where you need help by choosing an option from the column on the left.
CONTACTS US ONLNIE
Shipping and Returns
Voiptop ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we can ship your order via United Parcel Service (UPS) or you can pick up your order at no extra cost. Please choose the Flat Rate option if you decide to pick up your order at our location.
Risk of Loss
All items purchased from the Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
To cancel an order just email service@voiptop.com and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped.
Voiptop's cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.
Voiptop accepts hardware returns to the Miami location only. You must have a Return Authorization(RA) number before returning any merchandise to WORLD-WIDE-WALKIE-TALKIE
The following are Voiptop Return Shipment Policies:
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective products must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid.Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
- Voiptop credits based on purchase price or current price, whichever is lowest.
Note: We will not process/verify any order that does not have a valid contact phone number.
