LOGIN HERE TO ACCESS YOUR ACCUONT

• Login to your Control Panel using your WORLD-WIDE-WALKIE-TALKIE phone number and password

• See online Control Panel help pages for support.

• The admin password aka PM password is case sensitive

• When used, the PM password has the ability to view and manage all the Virtual Numbers under the given account.
• Most often the PM password is the first password you set up when you placed your order with us.
• Initially this password will be the same as the SIP password and the account CP will display it as such. If you decide to change the SIP password, then you will create 2 levels of account management. Note, the CP will not show the admin password once the SIP password has been changed.
• To change or retrieve the admin password, you will need to attempt account access via the first WORLD-WIDE-WALKIE-TALKIE VN you set up and click on forgotten password.
• If the account CP is accessed via the admin password but you failed to use the correct case, the system will allow you to view a very limited CP, Basic Membership like CP.
• The SIP device cannot use the admin password.

• The SIP password controls the device.

• The SIP password is case sensitive and must be entered exactly as the account CP displays it otherwise the device will not work.

• If entered incorrectly, the SIP device will fail registration and therefore you will not be able to place calls.

• The account CP displays the SIP password.

• If the account CP is accessed via the SIP password, the system will allow you to view a very limited CP, Basic Membership like CP.

• When accessed with the PM Password offers the following tools:

• Calling Plans: shows what calling plans you purchased. This feature contains: plan name, renew date if applicable, Regional (Miami area) minutes, monthly USA and Canada minutes, minutes remaining and WORLD-WIDE-WALKIE-TALKIE phone number enabled for that particular plan.

• Your voicemail (VM) password is by default set to 0000. Access your voicemail at 8500

• Your SIP password is used to configure your device as well as login to the UCP, along with the Virtual Number. We suggest changing the PM password to something different than the SIP password. When used, the PM password has the ability to see all the Virtual Numbers under the given account, and it serves as the account's “Admin” password. By changing this to something you will remember you can easily view all the Virtual Numbers under the account at once. This means that only the person with access to the PM password will be able to fully manage the control panel and enable or disable sub account services.

• The account's PIN number is used to enable the WORLD-WIDE-WALKIE-TALKIE local access number service. This means you can use your account's resources from a regular phone line. How? Call our local access number nearest you by selecting a number from our Local Access Numbers. You will be prompted to dial your WORLD-WIDE-WALKIE-TALKIE VN plus the 5 digit PIN number, which serves as your 'local access' number. Then, the system will ask you to dial the number you wish to call, and as long as you have available Pre Paid LD on the account you will be able to continue with your call.

• Do not send e-mail updates: if you choose not to receive e-mail updates from WORLD-WIDE-WALKIE-TALKIE.com, please make sure this feature is disabled.

• Allow Continental USA and CA long distance calling: as the PM account holder you can opt to enable or disable access to long distance calling for any of your sub accounts.

• Allow International long distance calling: as the PM account holder you can opt to enable or disable access to long distance calling for any of your sub accounts

• ”Pay-As-You-Go Call Credit Limit” creates a spending limit for the VN’s available Prepaid LD. You can add all of your prepaid customers in one PM account, purchase a Bulk plan and/or Pre Paid call credit limit the amount of call credit each VN in the account can access. If a customer has prepaid you for $5.00 of call credit (or any other amount), you can add the amount in this field and it will reduce in real-time based on the cost of the calls that the customer makes.  Once the customer reaches a Call Limit of 0.00, they will hear a "low balance" error and they can no longer make calls.  When they pay you for more call credit, you simply enter the amount into the field and they will again have access to the credit.  It is important that the PM password (located in Account Info in RAP) is different from the SIP passwords for the Virtual numbers in the accounts.  Each time you add a new customer as a Virtual Number, you should go to the Account information screen, and make sure that their password is unique (different from another use and different from the PM password).  You can see the "PM password" in this screen as well as a list of the accounts Virtual Numbers and their passwords.  When a user logs in, our system uses the password they enter as authentication for what information they will have available to view.  The SIP password will give them a user level access to the VN Basic Control Panel screen, Account Information, Call History, Missed Calls, Call Forwarding, Change Password, and Rate Lookup.  The Premium Membership (PM) Password will allow you to see all of the Virtual Numbers under the account and set the Call Credit Limits.  User level access cannot change this information.

• ”Add” button: To configure the available VN’s for the account you will select the ‘Add’ button towards the bottom of the screen and follow the prompts. Each account is configured with 5 available VN’s, however, we offer additional VN's to Resellers at no additional charge. (To order additional, access Order Entry and select the 'Single Virtual Number' product and update the quantity as needed).

• Registered Users: This section offers an excellent tool to determine if your IP phones are registering, or connecting to the WORLD-WIDE-WALKIE-TALKIE server properly. "Registration expires” shows that the IP phone associated with that particular number is currently connected to the system and there should be no problem making calls. If a VN lacks a "Registration expires" entry, the IP phone is not connected with WORLD-WIDE-WALKIE-TALKIE either due to the fact that the phone is off line, turned off or due to technical difficulties.